Cancellations and Refunds

  • 48 business hours notice needs to be given for any appointment cancellations or changes
  • If you cancel or change your booking within 48 business hours or do not attend an appointment for any reason a fee of 40% of the total cost of the treatment will apply or you will forfeit a ‘pre-paid’
  • for any reason, you choose not to, or are unable to have the full treatment on the day of your appointment for reasons including but not limited to lateness or contraindicated activities as previously stated, you will be charged the price of the full treatment i.e. charged the time you have been
  • Refunds will be provided where required in accordance to Australian Consumer Law. Refunds will only be provided within days of purchase
  • Refunds, reimbursements or compensation will not be provided if treatment reactions or side-affects occur, or if the treatment is unsuccessful or if your results are not in line with the
  • Refunds are not provided for a change of mind, a change in circumstance or on sale items
  • our procedures and treatments are not suitable for everyone, you may at any time be refused treatment if the treating therapist feels it is unsafe to proceed with the treatment
  • All gift cards are non refundable

Prepaid treatments

  • If you prepay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or
  • 48 Business hours must be given for any cancellations on prepaid appointments. If you cancel a prepaid appointment within 48 business hours or do not attend the appointment, the treatment will be
  • you agree to these terms by purchasing prepaid

Agreement between User and Victorian Laser & Skin Clinic

 -The Victorian Laser & Skin Clinic website is offered to you conditioned on your acceptance without modification of the terms conditions. By purchasing goods and services from the Victorian Laser & Skin Clinic website you agree to the terms and conditions

 Laser Hair Removal Conditions of Sale

  • Treatments are successful on most clients but individual results will
  • It is extremely difficult to advise on the exact number of treatments you may require, coarse hair responds better than fine
  • Some clients may not respond or have minimal results with the need for further
  • Facial hair (particularly fine hair & hormonal hair) takes longer to respond to the treatment and may trigger hair growth from dormant hairs before it starts reducing. An estimation cannot be given for the number of treatments required on the face.
  • Blonde, red, grey or white hair does not respond to the treatment.
  • Light brown or mousy brown hair may not respond to the treatment

Laser Hair Removal Conditions of Sale

  • Treatments are successful on most clients but individual results will
  • It is extremely difficult to advise on the exact number of treatments you may require, coarse hair responds better than fine
  • Some clients may not respond or have minimal results with the need for further
  • Facial hair (particularly fine hair & hormonal hair) takes longer to respond to the treatment and may trigger hair growth from dormant hairs before it starts reducing. An estimation cannot be given for the number of treatments required on the face
  • Blonde, red, grey or white hair does not respond to the treatment.
  • Light brown or mousy brown hair may not respond to the treatment
  • You cannot be tanned from any source at the time of your appointment or you may forfeit your appointment or incur a fee
  • You must advise your therapist of any changes to medications (even minor changes), stress illness or PMS prior to your treatment as it may be the cause of unwanted side
  • You must prepare the area to be treated 24 hours prior to your appointment (a clean shave) or you may forfeit your appointment or incur a
  • You must arrive on time to your appointment or you may incur a fee, or may not have the treatment completed.
  • You do not have a history or abnormal or Keloid scarring
  • You have not taken Roaccutane, Accutane, Androcur or St John's Wart in the past six months you have not used Vitamin-A/ Retin A in the past 2 weeks
  • You have not had any chemical peels or laser resurfacing treatments in the past 6 months
  • You will wear my protective eye wear whilst the laser machine is being
  • You must have a consultation to be advised of the benefits and potential side affects of Laser Hair Removal as it pertains to you

Price match terms

We will price match any competitors current advertised price on the same treatment using the same equipment and products The competitors must be within a 30km radius of the clinic from which the client is claiming the price match. The price match applies to all laser hair removal and skin services and skinstitut products The price match does not apply to prices offered by competitors on skinstitut products via online shopping/retail website. Clients must provide proof of the competitors advertised price. We reserve the right to contact the competitor to confirm their current price is valid. Clients may only purchase the same number of treatments as advertised by the competitors using the price match. The client must disclose the price match discount at the time of booking and at the time of paying for the treatment or product. The price patch discount will not be applied where the products and or treatments have already been paid for or received The price match does not apply to offers made by competitors on group buying, discount or coupon websites